The Field Service Technician is responsible for equipment maintenance and repair, and for documenting related repairs and service. Also recommends changes in systems, programs, and equipment to improve reliability, increase capability, and/or reduce customer costs.
Performs periodic scheduled and preventive maintenance on equipment as assigned by Dispatch
Responsible for accurately troubleshooting chemical, mechanical, electrical, and electronic equipment, PLC controllers and power supplies. Performs diagnostic analysis
Provide sound technical assistance to all customers and distributors
Provide on-site technical training for customer personnel pertaining to use, operation, and maintenance
May assist in the installation of new carwash equipment
Performs repairs and corrects malfunctions as necessary
Modifies or updates equipment when required
Maintains tools, test equipment, and materials in a professional manner
Maintains all company owned and leased equipment in proper condition
Operate vehicle in a safe and courteous manner, while obeying local laws and regulations
May work with processes that are unique or peculiar to customer needs
Involved in the problem solving process regarding customer complaints
Interfaces with customers and related company personnel to ensure effective communication and dissemination of information required in establishing superior customer service
Keep abreast of new developments and innovations leading to improved departmental and company performance
Accurately perceives information from others. Assures appropriate flow of information and reports matters clearly, concisely, and accurately.
Internal Number: 07-001-20
About Mark VII
Mark VII is the North America subsidiary of WashTec AG of Germany, the world's leading provider of innovative solutions for all aspects of vehicle washing. Over 1,800 employees in more than 80 countries shape the future of the car wash business. Our products, processes and solutions offer operators and end customers alike outstanding results and experiences.