Summary: Process new orders, enter customer details into company data base software, maintain detailed communication with customer via email throughout entire process, and provides support and assistance for RMA processing.
Successful candidate will:
Enter customer information, including name, address, phone numbers, credit card information into CRM and Intuitive. Update and or correct existing information.
Handle all Web and Phone Orders from start to finish by comparing information from online shopping site and CRM, adding customer numbers, sales order numbers, and making any needed changes to ensure smooth processing of the order. Review Intuitive Order for accuracy and resolve any inaccuracies.
Email customers through online store with shipment eta for all sales orders within 4 hours of order placement. Orders with an estimated ship date beyond five days will be contacted via phone.
Assist in confirming will call and Install orders and assist with preparation and update of Installation Schedule.
Invoice parts to customers as appropriate; invoice and distribute parts to will call customers.
Assist with RMA processing.
Handle special projects as directed.
High school diploma with 2+ years of previous experience in an order entry/data entry or customer service environment
UPS, Federal Express or freight carrier experience required
Must have basic online commerce experience, Excel experience, and Office experience
Outstanding communication skills, both verbally and textually, is a must
Automotive experience extremely helpful
Experience with Web Shop and Dynamics preferred
Banks Power offers a competitive salary and a benefit package that includes medical, dental, vision, life, LTD, identity theft protection, pet insurance, and Aflac plans along with a generous 401k Match. Banks Power provides a pleasant, professional, and dynamic work environment.
Certain positions with Gale Banks Engineering require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
Gale Banks Engineering provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Gale Banks Engineering complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Gale Banks Engineering expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Gale Banks Engineering’s employees to perform their job duties may result in discipline up to and including discharge.
About Gale Banks Engineering
Banks Power is an established, market-leading manufacturer of aftermarket performance products for automobiles, trucks, SUVs and motor homes.