Sales Manager or Sales Director - Aftermarket Off-Road Suspension
Location: San Diego, California
Type: Full Time
Salary: $90k - 125k base
Sales & Customer Service
AccuTune Off-Road is the premier retailer of suspension in the off-road industry by delivering suspension that works as good as it looks. We make trucks, SUV’s and off-road vehicles look better and ride better by retuning each shock in house to meet the customer’s specific needs. Our products provide the best on-road ride and off-road performance.
We are growing quickly and starting to develop our own products. With the growth has come a larger sales team, a new ERP system, and B2B sales in addition to B2C sales. As a result of our growth, we need an experienced inside sales manager to lead the team, drive them to achieve sales goals, identify and follow up on new opportunities, and implement new software and processes.
The ideal candidate is well versed in sales and leadership and is an active off-road enthusiast. A successful candidate will identify and pursue new sales opportunities and will build a pipeline to track and capture those sales. Our sales are made by providing exceptional tech support and customer service, a successful candidate places a lot of value in customer service and is comfortable in low pressure sales and competing on features and benefits and not price. Our customers and employees are off-road enthusiasts and the candidate must also be someone who spends their free time off-roading (industry experience is not required).
AccuTune Off-Road highly values its employees and works hard to create a good work environment where employees can succeed. Our compensation is very competitive and our benefits are second to none. We offer 100% paid health care from Kaiser, 50% coverage on a dental PPO, and a fantastic 401k Plan. The 401k includes a 3% direct company contribution, employee contribution is optional, and there is no vesting required. Our plan also offers Roth and Traditional 401k accounts.
The Inside Sales Manager role at AccuTune Off-Road is a great chance to work in an industry you are passionate about and with a company that is growing and innovating. Check out on online reviews to see the impact you can help us have on customers. If this sounds like the right fit for you, don’t hesitate to reach out to Careers@AccuTuneOffroad.com and see how we can work together to take AccuTune to the next level.
Manage sales team, set roles, distribute work, provide mentoring and training, complete performance reviews, in order to achieve sales and customer service goals.
Establish SOP and key performance metrics to evaluate company & employee performance.
Manage installation service and schedule.
Coordinate with leadership team to set sales and customer service goals. Report on progress.
Continuously improve employee training and company procedures to increase sales and customer satisfaction.
Develop and maintain relationships with key accounts.
Ensure all customers have a 5-star experience.
Answer phones, respond to emails in order to sell the products we offer.
Create estimates, sales orders, RMA’s, and associated paperwork in NetSuite.
Approve orders before they are sent to operations for fulfillment.
Manage install bay and shock service schedule.
Be proficient in the sales and service of off-road suspension.
Always represent company in a professional, helpful and friendly manner.
Preferred Experience & Skills
At least ten years of sales experience.
At least three years of automotive industry experience.
At least five years of experience managing an inside sales team in a similar role.
Familiar with most popular off-road platforms such as Jeeps, Mid-Size & Full-Size Trucks, RockCrawlers, Ultra 4, VW buggies, Desert Prerunners & Race Cars.
Strong interpersonal skills, high energy, persuasive, goals and results driven.
Detail Oriented – Attention to details and accuracy.
Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Follows through on commitments. Keeps a clean and organized work environment.
Strong verbal and written communication skills; proper grammar and spelling.
Ability to add, subtract, multiply, and divide in all units of measure; compute rate, ratio and percent; use of whole numbers, common fractions, and decimals.
Attendance/Punctuality - Is consistently prepared and ready to work on time.
Ability to memorize common information such as part numbers, lead times, product features/benefits, sales pitches, etc.
Excellent computer skills.
Eagerness to learn, achieve goals, and seek long term growth within the company.
Working Conditions & Physical Demands
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
Office conditions which may require sitting, and using a computer for up to 9 hours a day.
The noise level in the work environment is moderate and environment fast paced.
Evening, weekend or other shift work depending on business needs.
AccuTune Off-Road takes the Covid-19 pandemic very seriously and conforms to all rules and regulations pertaining to the safety of its employees. Due to the training required for this job working remotely is not available at this time. All employees are encouraged to wear appropriate PPE.
Base Salary: DOE
Bonus: 20% target, based on achieving sales and customer service goals
Health Care: Kaiser Bronze 60 HMO 6300/75 – 100% paid by AccuTune
Silver 70 HMO 2250/55 HMO is available, employee pays difference in cost
Platinum 90 HMO 0/20 HMO is available, employee pays difference in cost
Dental: AccuTune pays 50% of monthly fee, Delta Dental PPO Advantage 400
401K: 3% company contribution to traditional plan (regardless of employee contribution)
No vesting required
Traditional & Roth plans available
Must be 18 years of age, 3 months of service, and 250 hours worked to qualify
Holidays: 7 days per year
Vacation: 13 days, growing at 1 day per year up to 18 days
Founded in 2015, AccuTune Off-Road specializes in making vehicles ride more comfortably and perform better off-road by selling premium suspension products paired with custom tuned shocks. Our founder has been in the Automotive suspension industry since 2001 and founded AccuTune Off-Road to provide a better experience for customers and employees. AccuTune Off-Road is growing extremely quickly, don't miss this is an opportunity to get in early and grow with the business! –