The Customer Support Specialist will support our sales team with processing all inbound sales orders and handling any issues, shortages, tracking and updates related to these orders. This role will manage the sales portion of all returns. Using email, phones and in person communication are core elements of this position. Delivering the highest level, and most professional customer service are critical for success in this role.
Entering and acknowledging all new purchase orders
Follow up with fulfillment requests from customers and distributors
Manage all order issues such as damaged items, shortages, tracking & delays
Contacting customers to process returns and exchange orders
Investigate and solving customer issues with orders
Providing installation and product technical support to customers
Using phone, email and website chat to communicate with customers
Working with internal departments to come up with solutions
Other duties assigned to this role
Team player who thrives in a fast-paced environment
Excellent communicator (Verbal and written)
Going above & beyond to exceed customers’ expectations
Confident and capable in getting customers the right answer – fast & accurate
Attention to detail at the highest level
Proficient in Microsoft Office, specifically Excel; CRM knowledge a plus
Ability to multi-task & think out of the box
Basic knowledge of automotive suspension a plus
Working cross-functionally with sales, marketing, fulfillment and accounting teams
Willingness to learn & grow within our company
High performance individual
Outgoing personality with a can-do, positive attitude
Organized and an expert at time-management
Be able to develop innovative and effective solutions to administrative and operational challenges.
Have strong communication skills and a customer service focus that will build trust, inspire and motivate others by example, promote teamwork, and unite the team with a shared sense of purpose & drive.
High School Diploma or equivalent
4+ years experience in a high-level customer support/customer experience role (Automotive segment preferred)
Prolonged periods of sitting at a desk and working on a computer
Aldan American is the professional’s choice for high-quality performance suspension system upgrades and parts, including shock absorbers, coilovers, and suspension kits, designed for racing, street-performance, and vehicle-specific applications. Aldan American’s products are designed, tested, and made in the U.S.A. Aldan American is a team of automotive enthusiasts who specialize in high-performance coilover and suspension system upgrades. From the first-time builder to the professional racer, Aldan American is ready to help you achieve your suspension goals.