Summary:

The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone or email. CSR will provide exceptional customer service resolving customer issues effectively while working in a high-volume environment.

Essential Duties & Responsibilities:

• Takes incoming calls and makes outbound calls to and from customers to address and resolve requests and concerns such as warranty questions return good authorizations, call tags, and e-catalog matters.
• Create and maintain various internal Company reports including sales spreadsheets, returns, international documents required for shipping, UPS tracking, and others.
• Examine records and related documents and correspondence to effectively address questions or concerns. Follow up with Customers to ensure satisfaction and resolution.
• Communicate with other departments such as Shipping/Receiving, Accounting, and Purchasing as needed to address customer questions, requests, or complaints
• Demonstrate an understanding of the company’s policies and practices in resolving customer issues.

Preferred Education and Experience:

• High school diploma or equivalent required. Some college coursework is preferred.
• 1+ year experience in a customer service role for a medium or large size corporation 
• Proficiency using Microsoft Office products including Excel, Outlook, and Word.
• Experience with Great Plains a plus.
• Experience with an ERP system
• Experience with a CRM

Knowledge and Personal Attributes:

• Strong organizational and communication skills, with a team-orientated philosophy, and problem-solving skills.
• Have extraordinary telephone etiquette and be able to communicate effectively with internal and external customers.
• Strong attention to detail as well as accurate data entry skills.
• Ability to prioritize and handle multiple assignments at any time while maintaining commitment to deadlines.
• Ability to understand issues and make systematic and rational judgments based on relevant information.
• Comfortable using the following tools continually: computer, 10 key, telephone, copier, and fax.
• The ability to multitask is a must.
• Comfortable working in a fast-paced environment with occasional over-time

About ICON Vehicle Dynamics

ICON Vehicle Dynamics is a premiere performance suspension manufacturer specializing in aftermarket suspension components for trucks, SUV’s and off road suspension development. The company’s business is customer-driven, technology-influenced, engineering-oriented and focuses on world-class manufacturing processes and techniques.

Connections working at ICON Vehicle Dynamics